Index of Topics

• Our Varied Gaming Selection
• Safety System and Regulatory Protocols
• Transaction System and Transaction Methods
• Multi-level Incentives and VIP System
• Portable Gaming System
• Player Support and Support Channels

Our Extensive Varied Gaming Portfolio

On roostino, we assembled assembled a complete library exceeding 3500 validated gaming games from the gaming sector’s top renowned content developers. Our gaming platform includes titles from Evolution Entertainment, Pragmatic, Net Entertainment, Micro Gaming, and above 4-0 extra suppliers, making certain every gaming session offers real playing value.

We have categorize the games into clear categories for seamless access. Slot players discover both classic classic classic types and modern video-based slots with innovative features featuring cascading symbols, expandable wildcards, and cluster pays. Classic table fans enjoy various variants of BJ, roulette, baccarat games, and card poker, each featuring different game variations and stake limits to fit different gaming styles.

Game Type
Number of Options
Top Providers
Mean Payout

Video Slot Games	Over 2400	PP, NetEnt	96.2%
Live Gaming Studio	180 plus	Evolution Gaming, Ezugi Gaming	98.5%
Classic Options	Over 320	MG, Play and GO	97.8 percent
Progressive Games	Over 95	Red Tiger, Yggdrasil	94.5 percent
Unique Games	Over 210	HS Gaming, Spribe Gaming	Ninety-five point nine percent

Live Studio Environment Offering

Our live gaming casino gaming infrastructure operates through dedicated facilities broadcasting in high-quality quality with professional dealers managing live gameplay. We have operate round-the-clock transmission across various geographical zones, featuring private gaming tables with tailored wager limits. Evolution Gaming’s Lightning titles, First Person games, and game show-based games like Crazy Time game and ML Live comprise the core of the category.

Protection System and Licensing Standards

Roostino functions under the legal jurisdiction of Curaçao Gaming eGaming Authority, license ID eight zero four eight JAZ, issued by Curacao’s Government of Curaçao Island. This comprehensive licensing structure mandates conformity to rigorous operational requirements, periodic auditing of RNG numerical systems, and open fiscal procedures. Our entire operation passed its most current regulatory review in Jan 2024, successfully satisfying every regulatory standards.

We utilize two fifty-six bit SSL encryption across all available user data transmission pathways, identical to the same safety measures utilized by worldwide financial entities. Player information is kept isolated within secure data centers situated in ISO certified locations. Our technical department performs penetration testing quarterly, working with third-party cybersecurity organizations to find and fix possible weaknesses before they affect player safety.

Transaction Infrastructure and Transaction Solutions

Monetary transfers at the casino function through various pathways, accepting both traditional standard payment methods and modern crypto payment methods. Our platform hold relationships with reputable payment companies to ensure payment dependability and excellent completion rates.

• Bank and debit card options: V, Mastercard with immediate funding confirmation and three to five working day period withdrawal processing
• E-wallet services: Skrill wallet, Neteller service, ecoPayz service featuring same day cashout options for confirmed users
• Direct bank transfers: Regular SEPA transfers and direct transactions supporting bigger transfer sizes with improved security systems
• Cryptocurrency options: Bitcoin payments, Ethereum payments, Litecoin payments, Tether facilitating rapid deposits and 24 hour payout processing times
• Voucher options: Paysafe card and local prepaid solutions for confidential deposits without financial data sharing

Banking Method
Min Amount
Maximum Deposit
Completion Time
Fees

Credit Cards	€10	€5,000	Immediate	None
Digital Wallets	Ten euros	Ten thousand euros	Real-time	Zero
Bank Transfer	Fifty euros	Fifty thousand euros	One to three days	Zero
Crypto	€20	25000 EUR	Fifteen minutes	Blockchain fees

Account Protocols

Account authentication follows standardized Know Your Customer requirements. Players upload government-issued identification, proof of residency stamped within three month period, and payment method option validation when required. Our dedicated verification team examines documents within 24 hours during working weekdays, expediting the payout process for confirmed members. This entire procedure aligns with AML requirements and safeguards our entire our platform and our valued members from illegal actions.

Tiered Incentives and Loyalty Program

Our platform organize our rewards program across 7 ascending stages: Bronze, Silver level, Gold, Platinum tier, Diamond level, Royal level, and VIP. Each stage unlocks particular benefits including faster cashout times, dedicated account management, annual birthday rewards, and special event access. Members collect VIP points through real-money wagering, with every single 10 EUR bet earning a single point regardless of play type.

Tier advancement occurs instantly when score targets are achieved. Bronze level players begin their path, while Elite level necessitates collecting five hundred thousand loyalty points annually. Upper statuses obtain tailored reward structures, invitations to physical occasions, high-end products, and personalized gaming limits. Our cashback scheme returns a portion of overall loss amount each week, with rates ranging from 5% at Bronze level to 20 percent at Elite tier.

Mobile-based Entertainment Interface

Roostino’s mobile gaming system operates through adaptive HTML5-based framework, eliminating the requirement for separate software installations. Users access the full game catalog through smartphone web browsers on Apple, Google Android, and tablet devices. The UI adapts dynamically to screen sizes, maintaining features across hardware extending from compact phones to big-screen tabs.

Our entire mobile gaming platform offers streamlined menu options, touch-optimized gaming control systems, and efficient funding pages. Load speeds average below three full seconds time on 4G network connections, with game sessions smoothly switching between devices through the user synchronization technology. Players initiating a gaming round on computer can resume identically on mobile without interruption or game loss.

Customer Service and Help Channels

Our support system runs constantly through various contact options. Players connect with qualified representatives via live chat chat service, electronic mail communication, and telephone support lines. Typical answer speeds stand at ninety seconds time for live chat chat during peak hours and 4 hours for email support inquiries.

1. Live chat chat assistance: Offered in English language, German language, Finnish language, Norwegian language, and FR with immediate connection to trained support staff trained in account handling, system problem-solving, and payment assistance
2. Electronic mail system: Dedicated addresses for general questions, VIP services, complaints handling, and tech difficulties with assured reply within a single business business day
3. Extensive Frequently Asked Questions knowledge base: Arranged into topics covering registration, KYC, offers, play, payments, and responsible gaming with search features and frequent data refresh
4. Telephone support: Area-specific phone numbers for Europe-based players available Mondays through Fridays with longer service hours, providing voice support for detailed matters demanding comprehensive explanation

We keep detailed logs of all available assistance communications, enabling agents to retrieve communication logs and provide contextual help during follow-up contacts. Our problem escalation procedures route outstanding matters to dedicated departments within twenty-four hrs, making certain persistent issues get appropriate technical or management handling. User service measurements get per month evaluation, guiding ongoing enhancements to our assistance procedures and agent education programs.